This was originally a what has p*ssed you off, but has turned into a self satisfied smile.
Back in April, I won a nice prize that didn't arrive. I rang the company, tweeted them, FB messaged them.To start with they made all the right noises, then they started fobbing me off: someone was ill/on holiday/computer problems/supply problem etc.
I kept plugging away but about a month ago, they stopped replying to me. I tried putting a public complaint on their FB page, but they pre-approve everything, so not only did it not get published, but they deleted it without reply. Tried Twatting them, but there is only so much you can say in 140 characters.
So yesterday, in a fit of anger, I penned a public FB post, on my wall, tagging them, which they can't delete. Threatening to involve the ASA if they did not reply/provide my prize.
Surprise surprise the MD replied himself in minutes, saying that it was all miscommunication and that my prize, plus £100 of 'extras' will be sent today by him personally - result!
I hate getting heavy handed, but sometimes it's that or lose what you are entitled to and have won fair and square. So, my frown has definitely turned upside down - or will do once the goods arrive